Playerに関するヘルプ

Cannot play the content properly.

If you cannot start playing even if the player window is shown, a few issues could be considered. Please check the following steps. On iPhones, the v…

Can I Watch Video with TV or Projector?

Yes. Please note that a technical assistance for viewers' equipment is outside of our support. So please refer to the manuals of your TV or projector…

What are the limitations of serial keys?

A serial key may include certain limitations set by the streaming provider. Please contact the streaming provider for more details. Simultaneous Devi…

Play often stops and cannot be viewed smoothly

If the playback pauses frequently or does not play seamlessly, there could be various reasons. In general, the following approaches may improve the p…

Is it safe to reload the page in a distribution that has a poll or survey? Is it safe to reload the page in a distribution that has a poll or survey?

Yes. There is no problem. Streams with voting and surveying features can be reloaded. The previously sent votes and answers are already in the system…

快適に視聴できる環境を教えてください

In order to enjoy eContent's high quality streams, the following are required. Stable internet Compatible playback device Stable internet Please use …

Check your network environment tools

In this page, you can test your playback environment to see if you can properly enjoy our service. If you see 2 green circles below, your system is c…

I get an error message "A valid serial key could not be found."

This error appears when the serial key entered is not active and content is attempted to be played. You have a serial key. Please review your serial …