Player-Help
If you cannot start playing even if the player window is shown, a few issues could be considered. Please check the following steps.
On iPhones, the v…
Yes. Please note that a technical assistance for viewers' equipment is outside of our support. So please refer to the manuals of your TV or projector…
A serial key may include certain limitations set by the streaming provider. Please contact the streaming provider for more details.
Simultaneous Devi…
If the playback pauses frequently or does not play seamlessly, there could be various reasons. In general, the following approaches may improve the p…
Yes. There is no problem.
Streams with voting and surveying features can be reloaded. The previously sent votes and answers are already in the system…
In order to enjoy eContent's high quality streams, the following are required.
Stable internet
Compatible playback device
Stable internet
Please use …
In this page, you can test your playback environment to see if you can properly enjoy our service.
If you see 2 green circles below, your system is c…
This error appears when the serial key entered is not active and content is attempted to be played.
You have a serial key.
Please review your serial …
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Please note that in some cases our reply may not reach you due to the filtering of your e-mail software or other reasons. Please be sure to include your phone number when making an inquiry.(Sorry We are japanese only.)