I get an error message "A valid serial key could not be found."

This error appears when the serial key entered is not active and content is attempted to be played.

You have a serial key.

Please review your serial key once again and re-enter the key. If the error continues to appear, open the link below and enter the serial key.

https://econtent.jp/screset

You don't have a serial key or are not sure about it.

You have purchased a ticket (serial key) from the eContent store.

Please check your serial key in the order history at "My Page".

You have a viewing URL link.

If you have obtained a viewing URL link from an organizer, please open the link below once and then open the viewing URL link.

https://econtent.jp/screset

Related FAQs

Cannot play the content properly.

「指定されたシリアルキーは存在しません。」というエラーが出る

「コンテンツの公開期間が終了しています」というエラーが出る

What are the limitations of serial keys?