Cannot play the content properly.

If you cannot start playing even if the player window is shown, a few issues could be considered. Please check the following steps.

On iPhones, the video cannot be played on certain versions of the OS. Please find more details here.

1. Has the broadcast / streaming started?

There is a possibility of delayed start due to unforeseen reasons of the stream provider. Please check the stream provider's announcement.

2. Does your network environment meet the recommended specifications?

eContent service provides high quality video and audio. In general, below 10Mbps internet speeds may cause difficulty when playing the content.

3. Do you have filtering or access limitation settings enabled?

The content may not play properly when there is filtering or access restriction settings. Please disable such settings for viewing.

You can test to see if you can properly enjoy our service from this link.

If you have a domain based restriction setting, please allow the following domains.

• econtent.jp
• econtent-media-cf.telhi.net
• econtent-encrypted-cf.telhi.net

4. Do you have a power saving mode enabled to save battery, which may disable some features on your device?

[For iPhone Users]

Please make sure to disable the low power mode. If it is set to ON, please turn it off. To find out how to set this feature, please visit this link. (Apple Official Support)

Please make sure that a performance management feature for battery usage is not active on your device. If it is activated, please turn it off. Note that this may unstabilize the performance of your device. Please visit this link for more detail on the performance management feature. (Apple Official Support)

5. Is the maintenance feature running in the background?

The device maintenance may be running during 1am-5am on weekdays. If so, a 500 error (temporal disconnection) may occur. This will resolve by giving it a few minutes and reloading the page.

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