Category:Player

Check your network environment tools

Answer ID:22

In this page, you can test your playback environment to see if you can properly enjoy our service.

If you see 2 green circles below, your system is compatible with our service.

This page does not test your internet speed or playback compatibility of video and audio. Please refer to this FAQ page regarding the internet speed and other related requirements.

What are the requirements for a comfortable playback?

Server 1 (M)

Server 2 (Enc)

Test Stream Page

You can test your device's compatibility with the video and audio playback from the stream test page. Access the playback system test stream here.

Related FAQs

Cannot play the content properly.

Play often stops and cannot be viewed smoothly

快適に視聴できる環境を教えてください

When it doesn't resolve...

Please note that in some cases our reply may not reach you due to the filtering of your e-mail software or other reasons. Please be sure to include your phone number when making an inquiry.(Sorry We are japanese only.)

お電話でのお問い合わせ

050-5243-8402(平日10時〜13時、14時〜17時)