If the playback pauses frequently or does not play seamlessly, there could be various reasons. In general, the following approaches may improve the playback.
When using an unstable network such as a mobile network or regular household internet, the stream may improve by rewinding the playback slightly.
In some cases, using a mobile network may be more stable than a wireless LAN network. Please consider using a mobile network if your wireless LAN is unstable.
If a player shows the "low quality" bottom on the bottom right corner, enabling this mode will increase stability of the stream in exchange for the video quality. Please consider trying this when the stream is unstable.
Please note that in some cases our reply may not reach you due to the filtering of your e-mail software or other reasons. Please be sure to include your phone number when making an inquiry.(Sorry We are japanese only.)