In order to enjoy eContent's high quality streams, the following are required. Stable internet Compatible playback device
Please use an internet connection with a sufficient speed (above 20Mbps for FHD) and small speed fluctuation. Regular mobile networks, fiber networks, and a common internet shared within a building have a "peak time" during which the internet speed dramatically drops and becomes unstable.
[Network Peak Time: Weekdays and weekends 11:00-13:00, Weekends 18:00-23:00]
When the internet is slow, high resolution streaming is difficult and the video may pause frequently. Your internet speed can be check at FAST.com or speedtest.net.
High quality streams may not be possible when using old devices with poor performing batteries, as well as when enabling features such as a low power mode and battery saving mode.
Please note that in some cases our reply may not reach you due to the filtering of your e-mail software or other reasons. Please be sure to include your phone number when making an inquiry.(Sorry We are japanese only.)