Account registration email does not arrive.

There are few reasons why you may not receive the account registration email. Please note that you can attempt to register a new account multiple times using the same email address and username.

1. The email is inside the junk/spam folder on your email application.

Please check your junk/spam folder on your email application.

2. The email is sent to a folder other than the regular inbox folder (Gmail).

In the case of Gmail, our email may be sent to the "Promotions", "Social", or "Spam" folder and you may not see the email in the regular inbox. Please visit this link for more details.

3. Add our domain to the spam email filter.

There is a spam email filter when using email provided by a mobile phone carrier. This may cause our email to not reach your inbox By adding the domain below to your inbox filtering settings, you will be able to receive emails from eContent.

• econtent.jp
• telhi.jp
• telhi.co.jp

How to setup domain filters on different carriers:

• For docomo (@docomo.ne.jp) users.
• For au (@ezweb.ne.jp/@au.com/@○○.auone-net.jp) users.
• For softbank, Y-mobile, willcom, emobile, vodafone (@i.softbank.jp/@softbank.ne.jp/@ymobile.ne.jp/@y-mobile.ne.jp/@○○.pdx.ne.jp/@willcom.com/@emobile.ne.jp/@○.vodafone.ne.jp) users.

When contacting support:

If the issue continues, please also include a phone number along with your email when contacting so we can ensure to get in touch with you.

Related FAQs

[Gmail]受信トレイ以外のフォルダや迷惑メールの確認方法を教えてください